Hello there.
We put a lot of time, effort and love into producing the items you find listed here.
We know that as a valued customer you will appreciate this. We hope that you will
love your new items as much as we do. If for any reason you are unhappy with any
of the products you receive from us please contact us as soon as possible, and we
will do our best to rectify the problem.
All of our artisan crafts and many of our other products are made locally, or produced
in Australia from imported products.
Payment details
We accept payments by PayPal online, or by EFTPOS or cash in person.
After adding the items you want to your basket, you should be redirected to your
PayPal page. If for any reason this does not happen please contact us. Please contact
us before making payment for international orders. We will be happy to check current
delivery options for you and amend your PayPal invoice accordingly.
Shipping and handling
We use Australia post for shipping items direct from the shop to your door.
For international orders, delivery times and prices please contact us.
We wrap items carefully and are happy to combine postage where possible. If an Item
comes to you from another source ie: direct from one of our suppliers, we will keep
you informed. We are sorry but we will be unable to combine postage costs on items
coming from multiple locations. All items dispatched from the shop will be sent within
2 working days of receiving payment for your order (except in extenuating circumstances).
Delivery times within Australia is usually 7-10 working days.
Commissions and Made to Measure
The current production time for commissions varies, but we will keep you informed
with images of your piece every step of the way.
The current production time for made to measure items is 14 working days.
Please allow for production time and shipping time when placing your order.
we are unable to offer a refund for commissioned or made to measure items. In most
cases we will offer an exchange to the same value, of similar items listed on the
website, as these are ready to dispatch.
For assistance with measurements or to commission a piece of artwork please contact
us.
Readings
We often offer tarot readings as a service at markets and festivals. No booking is
necessary, although there may be a queue when you arrive. Why not take the time to
look around the stall at all of the products we have on offer while you are waiting.
Alternatively we also do readings by appointment at the shop from Thursday to Sunday
most weeks. Contact us to make an appointment.
Exchanges or Refunds
We are happy to exchange any standard item you buy from us. Please email us as soon
as possible to let us know you wish to exchange your item. It is your responsibility
to return the item to us in its original condition. Replacements will be dispatched
once the item is received.
