© Storm Genevieve Black 2015. All Rights Reserved

We put a lot of time, effort and love into producing the items you find listed here. We know that as a valued customer you will appreciate this. We hope that you will love your new items as much as we do. If for any reason you are unhappy with any of the products you receive from us please contact us as soon as possible, and we will do our best to rectify the problem.

All of our artisan crafts and products are made locally, or produced in Australia from imported products.

Payment details

We accept payments by PayPal online, or by EFTPOS or cash in person.

After adding the items you want to your basket, you should be redirected to your PayPal page. If for any reason this does not happen please contact us. Please contact us before making payment for international orders. We will be happy to check current delivery options for you and amend your PayPal invoice accordingly.

Shipping and handling

We use Australia post for shipping items direct from the shop to your door.

For international orders, delivery times and prices please contact us.

We wrap items carefully and are happy to combine postage where possible. If an Item comes to you from another source ie: direct from one of our suppliers, we will keep you informed. We are sorry but we will be unable to combine postage costs on items coming from multiple locations. All items dispatched from the shop will be sent within 2 working days of receiving payment for your order (except in extenuating circumstances). Delivery times within Australia is usually 7-10 working days.

Commissions and Made to Measure

The current production time for commissions varies, but we will keep you informed with images of your piece every step of the way.

The current production time for made to measure items is 14 working days.

Please allow for production time and shipping time when placing your order.

we are unable to offer a refund for commissioned or made to measure items. In most cases we will offer an exchange to the same value, of similar items listed on the website, as these are ready to dispatch.

For assistance with measurements or to commission a piece of artwork please contact us.

Readings

We often offer tarot readings as a service at markets and festivals. No booking is necessary, although there may be a queue when you arrive. Why not take the time to look around the stall at all of the products we have on offer while you are waiting.

Alternatively we also do readings by appointment at the shop from Thursday to Sunday most weeks. Contact us to make an appointment.

Exchanges or Refunds

We are happy to exchange any standard item you buy from us. Please email us as soon as possible to let us know you wish to exchange your item. It is your responsibility to return the item to us in its original condition. Replacements will be dispatched once the item is received.