© Storm Genevieve Black 2015. All Rights Reserved

Hello there.

We put a lot of time, effort and love into producing the items you find listed here. We know that as a valued customer you will appreciate this. We hope that you will love your new items as much as we do. If for any reason you are unhappy with any of the products you receive from us please contact us as soon as possible, and we will do our best to rectify the problem.

All of our artisan crafts and many of our other products are made locally, or produced in Australia from imported products.

International orders

We are delighted that you have chosen to shop with us. However, please be aware that we are a small business based in Australia and our website’s e-commerce pages will only allow us to list domestic shipping charges. We respectfully request that you contact us by email. Tell us your address and items you wish to order from us and we will send you a Paypal invoice for the items including shipping charges to your location. Thank you for your assistance. We apologise for the inconvenience.

Payment details

We accept payments by PayPal online, or by EFTPOS or cash in person.

After adding the items you want to your basket, you should be redirected to your PayPal page. If for any reason this does not happen please contact us. Please contact us before making payment for international orders. We will be happy to check current delivery options for you and send you a PayPal invoice accordingly.

Shipping and handling

We use Australia post for shipping items direct from the shop to your door.

For international orders, delivery times and prices please contact us.

We wrap items carefully and are happy to combine postage where possible. If an Item comes to you from another source ie: direct from one of our suppliers, we will keep you informed. We are sorry but we will be unable to combine postage costs on items coming from multiple locations. All items dispatched from the shop will be sent within 2 working days of receiving payment for your order (except in extenuating circumstances where delivery times may be subject to delay). Delivery times within Australia is usually 7-10 working days.

Commissions

The current production time for commissions varies, but we will keep you informed with images of your piece every step of the way.

Please allow for production time and shipping time when placing your order.

we are unable to offer a refund for commissioned items. In most cases we will offer an exchange to the same value, of similar items listed on the website, as these are ready to dispatch.

For assistance with measurements or to commission a piece of artwork please contact us.

Readings

We often offer tarot readings as a service at markets and festivals. No booking is necessary, although there may be a queue when you arrive. Why not take the time to look around the stall at all of the products we have on offer while you are waiting.

Alternatively we also do readings by appointment at the shop. You can contact us to make an appointment.

Exchanges or Refunds

We are happy to exchange any standard item you buy from us. Please email us as soon as possible to let us know you wish to exchange your item. It is your responsibility to return the item to us in its original condition. Replacements will be dispatched once the returned item is received.